Delivery & Returns
When shopping online, we appreciate how important it is to have peace of mind. Below we have illustrated our delivery rates and returns policy. For any further queries for individual brands, please contact sales@weareponymous.com.
All delivery costs include VAT. Orders placed on the weekend will be processed on Monday.
UK
£3.99
3-5 Business Days
Standard Service
Signature Required
Europe
£9.99
5-7 Business Days
Standard Service
Tracked & Signed
International
£14.99
7-14 Business Days
Standard Service
Tracked & Signed
Please be aware that brands may not be able to ship to certain countries due to international incidents out-with our control, please email us if you are in doubt. Customers placing orders from a country affected by international incidents will contacted via email. For more information on current international incidents visit Royal Mail.
Service
Depending on the postal or courier service used, tracked & signed services are not always available to all European and International destinations.
Customs
Customs & import duty may be added to orders from international or non EU members states and is out with our control.
Delivery
Delivery times can be delayed by customs regulations. Delivery times are an estimate only and will sometimes vary depending on your order.
Returns
If for any reason you change your mind about an item you can return it for a refund. We are happy to accept your returns on behalf of each brand within 14 days of purchase but they must be unused, unworn and undamaged i.e. in their original condition. We will ask the brand you purchased from to carry out stringent inspections on each item that is returned within 14 days and if anything is returned damaged or in unsellable condition then they reserve the right to decline it. Parcels are returned at your own cost unless faulty.
Reasons for an item failing inspection include but are not limited to:
- Makeup stains
- Antiperspirant stains
- False tan stains
- Food & beverage stain
- Obvious signs of use
- Protective hygiene packaging removed
Unfortunately we are unable to accept returns on made to order & bespoke items, earrings, underwear, swimwear and some lingerie due to hygiene reasons unless faulty. You have a legal obligation to take reasonable care of the goods and may not be entitled to a refund or exchange unless they are faulty or damaged upon delivery. Please be aware that initial postage costs will not be refunded unless items are faulty, incorrect or damaged upon receipt. If your item is damaged on delivery, please email us at sales@weareponymous.com within 7 days.
How to return an item to us
Please do not send any items back to us without an RMA number to ensure items are not lost or misplaced. To create a return, please follow the instructions provided via this link:
http://returns.eponymous.shop/
Returns Address
Once you have submitted your returns request and received your RMA instructions, we will provide you with the correct address to return your items.
For full details on returns and all terms and conditions please visit:
https://www.eponymous.shop/pages/terms-and-conditions
